Role OverviewThe Customer Success Manager serves as the primary integrator between the customer and the internal Molex organization, ensuring that customer demand is translated into coordinated execution across engineering, supply chain, manufacturing, and commercial teams.
What You Will Do
Serve as a trusted point of contact for strategic customers, develop deep understanding of the customer’s organization, priorities, and decision processes, and ensure alignment between customer expectations and Molex capabilities.
Why It Might Be a Fit
The ideal candidate has 5+ years of experience in a customer success, technical account management, program management, or related role, with experience in a manufacturing, engineering, new product development, or supply chain environment.
Requirements
- Bachelor’s degree in Business, Engineering, Communications, or a related field
- 5+ years of experience in a customer success, technical account management, program management, or related role
- Experience in a manufacturing, engineering, new product development, or supply chain environment
- Experience supporting complex customer accounts or programs
- Experience in a customer-facing role
- Experience working with cross-functional technical or operations teams
- Experience operating in an ambiguous, dynamic, and frequently changing work environment
- Strong analytical and problem-solving capabilities
Benefits
- Medical
- Dental
- Vision
- Flexible spending and health savings accounts
- Life insurance
- ADD
- Disability
- Retirement
- Paid vacation/time off
- Educational assistance
- Infertility assistance
- Paid parental leave
- Adoption assistance
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