Customer Success Manager

We're looking for a commercially minded Customer Success Manager to manage and grow a portfolio of complex customers.

What You Will Do

Own a portfolio of mid-market & enterprise customers, manage the full lifecycle, identify and close upsell & cross-sell opportunities, and work closely with Sales, Product and Operations.

Why It Might Be a Fit

You'll be expected to understand the customer, challenge them where needed, and actively grow the relationship.

Requirements

• 3+ years in Customer Success, Account Management or another commercial client-facing role
• Experience managing complex B2B accounts, ideally within SaaS
• Previous sales experience or clear commercial responsibility
• Comfortable owning renewals, upsell and expansion
• Strong analytical and problem-solving skills
• Confident presenting to executives and key decision-makers
• Excellent English communication skills
• Comfortable working autonomously in a fast-growing environment

Benefits

• $80,000–$105,000 base salary + bonus
• 25 days paid vacation
• 401(k)
• Hybrid working from the New York City office
• High level of ownership and autonomy
• International, fast-growing SaaS environment
• Plenty of room to develop as the US business continues to scale