Customer Success Manager

Box
Redwood City, IL
Job Description
Box is a leading AI-powered content management platform for large organizations. They are seeking a Customer Success Manager to drive customer engagement, mitigate churn, and build high satisfaction. This role involves collaborating with customers, advocating for their needs internally, and ensuring a seamless customer experience. The company has a diverse, inclusive, and collaborative culture.

Requirements

  • Manage all post-sales activity for SMB customers.
  • Maintain a deep understanding of the product to speak with customers.
  • Increase customer retention by conducting engagement touchpoints.
  • Track accounts to identify churn risk and improve customer health.
  • Develop joint success plans with customers.

Benefits

  • Healthcare benefits
  • Additional Box Benefits + Perks
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