Customer Success Manager

Regard
Manhattan, NY
Category Sales
Job Description
Regard is seeking a Customer Success Manager to own the full customer journey from onboarding to renewal and expansion. The role focuses on building and maintaining strong client relationships, analyzing feedback, identifying growth opportunities, and optimizing the customer experience. Regard streamlines clinical and revenue cycle efforts to improve hospital finances and patient satisfaction. The company is dedicated to bringing world-class healthcare to everyone.

Requirements

  • 3+ years professional experience in project management and/or customer success
  • Expertise in leading meetings with client stakeholders
  • Strong proficiency in Excel, analytics, and modeling
  • Track record of fostering productive business partnerships
  • Authorized to work in the US

Benefits

  • Eligible for equity
  • 99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription
  • Annual $750 learning & development stipend
  • Company-sponsored team retreat + social events
  • A sabbatical program
  • Paid time off
  • Annual performance bonus
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