Customer Success Manager

Validity
Broomfield, CO
Job Description
Validity is seeking a Customer Success Manager to drive product adoption, ensure customer success, and build long-term relationships with clients. The role involves guiding customers through the post-sale lifecycle, collaborating with cross-functional teams, and advocating for their needs. The ideal candidate will be strategic, consultative, and possess strong communication skills.

Requirements

  • 3+ years of experience in a Customer Success, Account Management, or related SaaS client-facing role
  • Proven ability to drive product adoption and customer outcomes in a B2B technology environment
  • Strong consultative and communication skills
  • Experience collaborating cross-functionally
  • Comfortable with interpreting data and KPIs

Benefits

  • Bonus opportunities
  • Stock options
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