Customer Success Manager

ServiceNow
Vienna, VA
Category Consulting
Job Description
ServiceNow is seeking a Customer Success Advocate to act as a champion for their customers, providing guidance and solutions to help them achieve business outcomes through best practices. This role focuses on understanding customer needs, ensuring technical health, and promoting customer success stories. The company is a global leader in cloud-based AI-enhanced technology.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes.
  • 3+ years of experience providing customer professional services or related business support.
  • TS or SCI clearance required for the Vienna, Virginia area.
  • Experience working within the Federal industry.
  • Familiarity with digital transformation, or project management.
  • Experience resolving issues through analysis.
  • Experience working collaboratively.

Benefits

  • Health plans
  • Equity
  • Variable/incentive compensation
  • Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure
  • Flexible time away plan and family leave programs
  • Flexible Spending Accounts
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