Customer Success Manager

Requirements

• Proven experience in Customer Success, Account Management, or related client-facing roles within the tech industry.
• Experience working in or with industries related to wildfire risk mitigation, weather analytics, and/or electric utilities.
• Exceptional communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
• Strong problem-solving skills and the ability to navigate challenging situations with a positive attitude.
• Technical aptitude and the ability to understand and explain complex tech solutions.
• Data-driven mindset, comfortable using data and metrics to drive customer engagement and success.
• Proficiency in using Customer Relationship Management (CRM) software.
• Self-motivated and able to work independently, as well as collaborate effectively within cross-functional teams.
• Strong organizational skills and the ability to manage multiple customer relationships simultaneously.