Customer Success Manager

Compliance & Risks
Raleigh, GA
Category Customer Service
Remote
Job Description
As a Customer Success Manager, you will play a crucial role in driving scaled customer outcomes through data, automation, and intelligent workflows. You will work in a collaborative product-led environment with an international team to interpret customer signals, identify risk and expansion opportunities, and own subscription renewals.

Requirements

  • 5+ years experience managing a book of business in a fast-paced B2B customer environment
  • Bachelor's degree in Business or IT
  • Ability to operate effectively in an automation-first environment
  • Excellent verbal and written communication skills
  • Ability to manage end-to-end customer lifecycle activities
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