Customer Success Manager

OPEXUS
Washington, DC
Category Customer Service
Job Description
The Customer Success Manager (CSM) delivers successful customer outcomes, supports organic growth opportunities across multiple Government customer accounts, and helps customers adopt Casepoint products.

Requirements

  • 3–4+ years of experience in customer-facing roles within SaaS, Public Sector technology, or related fields
  • Experience supporting Government or public-sector customers is strongly preferred
  • Strong project management experience in deploying projects and technology products, experience supporting SaaS projects and/or products
  • B.A. and/or M.S. or equivalent experience
  • US Citizen (non-dual) and eligible for Secret Clearance

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance
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