Customer Success Manager

PermitFlow
Any Location, NY
Category Customer Service
Remote
Job Description
PermitFlow is seeking a Customer Success Manager to support our midmarket customer base, driving value across customers from onboarding through renewal, and nurturing stakeholder relationships with decision makers and influencers.

Requirements

  • 3+ years of experience managing mid market customers at early-stage tech startups
  • Proven ability to turn product usage data into insights that drive customer success and ROI
  • Strong analytical skills, comfortable using BI dashboards to inform success strategies
  • Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively

Benefits

  • Competitive salary
  • Meaningful equity in a high-growth company
  • Comprehensive medical, dental, and vision coverage
  • Flexible PTO and paid family leave
  • Home office & equipment stipend
  • Hybrid NYC office culture (3 days in-office/week) with direct access to leadership
  • In-Office Lunch & Dinner Provided
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