Customer Success Manager

SimpliGov
Washington, DC
Category Operations
Remote
Job Description
We are seeking a Customer Success Manager to join our team at SimpliGov. As a CSM, you will be a trusted partner helping government customers achieve their strategic objectives and realize maximum value from their investment in SimpliGov's solutions and services. You will manage a portfolio of accounts, ensuring customer satisfaction, retention, and expansion, while fostering long-term executive relationships.

Requirements

  • 5+ years of relevant, client-facing experience in customer success, account management, or consulting
  • Strong background working with government or public sector clients
  • Proven ability to influence senior stakeholders and present strategic recommendations to executives

Benefits

  • Medical, dental, and vision insurance plans
  • Company-sponsored life, short-term, and long-term disability insurance
  • 11 Paid holidays
  • Flexible time off
  • 401k plan with 4% employer match
  • Monthly home office stipend
  • Monthly wellness stipend
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