Role OverviewWe're looking for a Customer Success Manager to join our Growth team and own retention for our highest-value Meal Program accounts. This is a full-time, salaried individual contributor role focused on proactively identifying churn risk, building strong customer relationships, and safeguarding our business across our top 20% of unmanaged Meal Program accounts.
What You Will Do
Own retention for a book of high-value Meal Program accounts, build strong customer relationships, serve as the primary day-to-day partner for your accounts, and proactively monitor churn signals.
Why It Might Be a Fit
You'll have opportunities to grow in your career, work in a place that values work/life harmony, and get a market competitive salary, stock options, 12 paid holidays, flexible PTO, 401K with ezCater match, and more.
Requirements
- 5+ years of experience in customer success, account management, retention, or consultative sales
- Proven success managing a book of business and building strong customer relationships
- Experience identifying risk signals, prioritizing accounts, and executing proactive outreach plans
- Strong communication and relationship-building skills
- Comfort working cross-functionally with sales, support, operations, and product teams
- Experience using Salesforce to manage account activity, document insights, and maintain account hygiene
Benefits
- Market competitive salary
- Stock options
- 12 paid holidays
- Flexible PTO
- 401K with ezCater match
- Health/dental/FSA
- Long-term disability insurance
- Mental health and family planning resources
- Remote-hybrid work
- Employee meal program
- Wicked awesome co-workers
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