Customer Success Manager (Robotics)

Tutor Intelligence
Watertown, MA
Category Sales
Job Description
Tutor Intelligence is a MIT-founded robotics startup building technology for the average American factory. They offer AI-powered robots as a service with a focus on low cost and flexibility, leveraging human and artificial intelligence. This role focuses on Customer Success Manager (CSM) to ensure the success of the company's robot fleet.

Requirements

  • Meet regularly with Tutor customers to manage high-touch relationships.
  • Track KPIs for customer utilization, satisfaction and support.
  • Help creatively solve operational or technical challenges.
  • Collaborate with sales organization on expansion opportunities.
  • Strong communication skills.
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