Role OverviewThe Customer Success Partner will build strong relationships with clients, ensuring their ongoing success and satisfaction with our products/services, and driving long-term value. This role requires a proactive approach, excellent communication skills, and a passion for helping customers succeed.
What You Will Do
Develop and maintain strong relationships with clients, manage requests, and handle incoming contacts to provide a personalized service. Proactively engage with customers, monitor usage patterns, and identify potential risks or opportunities for improvement.
Why It Might Be a Fit
If you have a passion for helping customers succeed, excellent communication skills, and a proactive approach, this role might be a fit for you.
Requirements
- High School Diploma or equivalent required
- Associate / Bachelor’s degree or equivalent work experience preferred
- Preferred 2 years prior experience within a Customer Experience/Success Environment
- Experience in order and complaint management
- Capable of working in a dynamic team environment
- Calm & rational thinker able to work under pressure to strict timelines
- Able to identify root cause of issues, develop solutions and challenge current processes for improvement
- Computer Skills (SAP/ERP Systems, Microsoft Office 365)
- Flexible with work hours – required to cover different time zones/holiday calendars
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discounts
- Flexible spending account
- Health insurance
- Life insurance
- Paid elder care
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
]]>