Customer Success Program Manager

The Customer Success Program Manager serves as the critical link between customers and internal teams, owning end-to-end coordination of customer-driven initiatives. The role requires building trusted relationships with customers, driving alignment and accountability across internal stakeholders, and communicating progress, risks, and priorities to customers.

What You Will Do

The Customer Success Program Manager will lead regular customer touchpoints, translate customer needs into internal initiatives, communicate updates and blockers to customers, and partner with Sales, Customer Success Management, and Application Engineering to support renewals and expansions.

Why It Might Be a Fit

The ideal candidate will have 5-7+ years of experience in program management, customer success, or a related customer-facing role, with a proven track record of building strong customer relationships and managing stakeholder expectations. The role requires strong project management skills, exceptional written and verbal communication skills, and the ability to influence outcomes and drive accountability without direct reporting authority.

Requirements

• 5–7+ years of experience in program management, customer success, or a related customer-facing role
• Demonstrated ability to manage complex, cross-functional initiatives from inception through delivery
• Proven track record of building strong customer relationships and managing stakeholder expectations with confidence and diplomacy
• Strong project management skills, including planning, risk identification, prioritization, and status reporting
• Ability to influence outcomes and drive accountability without direct reporting authority
• Exceptional written and verbal communication skills, including the ability to tailor messaging for technical and non-technical audiences
• Experience working comfortably across multiple concurrent programs and customer accounts
• High degree of personal accountability, attention to detail, and ownership mindset
• Proficiency with Jira and HubSpot, or similar project management and CRM tools
• Willingness to travel as needed to support customer engagements and on-site visits

Benefits

• Competitive Healthcare Coverage
• Unlimited PTO
• Commuting Expenses Covered
• Telecommunications Stipend
• 401k Match
• HSA Employer Contribution