Role OverviewWe're looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven initiatives, ensuring that requests, escalations, and strategic priorities are tracked, communicated, and delivered with excellence.
What You Will Do
As a Customer Success Program Manager, you will act as a trusted partner to customers while driving alignment and accountability across Sales, Application Engineering, Product, Support, and other internal stakeholders. You will lead regular customer touchpoints, translate customer needs into internal initiatives, and communicate updates to customers in a clear, professional manner.
Why It Might Be a Fit
This role requires a willingness to travel to customer sites, experience working comfortably across multiple concurrent programs, and a high degree of personal accountability. You will be working with a team that values process design and operational excellence.
Requirements
- 5–7+ years of experience in program management, customer success, or a related customer-facing role
- Demonstrated ability to manage complex, cross-functional initiatives from inception through delivery
- Proven track record of building strong customer relationships and managing stakeholder expectations
- Strong project management skills, including planning, risk identification, prioritization, and status reporting
- Ability to influence outcomes and drive accountability without direct reporting authority
- Exceptional written and verbal communication skills
- Experience working comfortably across multiple concurrent programs and customer accounts
- High degree of personal accountability, attention to detail, and ownership mindset
- Proficiency with Jira and HubSpot, or similar project management and CRM tools
Benefits
- Competitive Healthcare Coverage
- Unlimited PTO
- Commuting Expenses Covered
- Telecommunications Stipend
- 401k Match
- HSA Employer Contribution
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