Customer Success Representative

CPI Security
Charlotte, NC
Category Sales
Job Description
CPI Security is seeking a Customer Success Representative to join their Charlotte, North Carolina team. This role focuses on ensuring successful customer onboarding, building strong customer relationships, and maximizing installation opportunities. The representative will be the primary point of contact for customers, resolving inquiries and ensuring satisfaction.

Requirements

  • Demonstrated customer service experience
  • Empathetic listening skills
  • Excellent problem-solving and time management skills
  • Working knowledge of product features and pricing
  • Ability to communicate complex information clearly
  • Self-motivation and initiative
  • High level of product knowledge

Benefits

  • $40,000-$50,000 annual compensation
  • Engaging and fun company culture
  • Medical, dental, vision, 401(k) with company match
  • Short-term & long-term disability and life insurance options
  • Free monitored security system after 90 days
  • On-site gym, cafeteria and coffee bar
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