Customer Success Specialist

EarthCam
Upper Saddle River, NJ
Job Description
EarthCam is seeking a Customer Success Specialist to oversee the end-to-end customer lifecycle, proactively engage customers, and maintain a positive customer experience. The role focuses on understanding customer needs, resolving issues, and providing support via various channels.

Requirements

  • Oversee the end-to-end customer lifecycle
  • Engage assigned customers proactively
  • Maintain proper customer information hygiene
  • Track and record the problem-solving process
  • Deliver service and support via phone, email or live chat
  • Follow standard processes and adhere to team KPIs

Benefits

  • Health insurance
  • Dental and vision insurance
  • 401K Plan
  • Paid time off
  • Free breakfasts, lunches, and snacks
  • Bicycles
  • Team BBQs and annual company Olympics
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