Role OverviewThe Customer Success Supervisor plays a key role in maintaining client satisfaction, resolving issues, and identifying growth opportunities through strategic engagement, performance monitoring, and data-driven insights. This role manages a high volume of accounts, contributing to scalable retention and revenue growth.
What You Will Do
Conduct territory visits 3–4 times per week, meet with drivers at the hub, support sales lead generation, and analyze customer trends and metrics to identify growth opportunities and drive customer success.
Why It Might Be a Fit
The ideal candidate will bring strong customer relationship management capabilities, excellent communication and problem-solving skills, and the ability to analyze customer trends and metrics to identify growth opportunities and drive customer success through data-informed recommendations.
Requirements
- Proactive customer relationship management
- Strong communication and problem-solving skills
- Account management and trend/data analysis skills
- Ability to analyze customer metrics in DRIVE
Benefits
- Medical/prescription drug coverage
- Dental & Vision Benefits
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- Educational Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick/Family and Medical Leave time as required by law
- Discounted Employee Stock Purchase Program
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