Role OverviewWe are seeking a Customer Success & Support Geoscientist to help customers maximize the value of their Neftex subscription. This role combines geoscience expertise, customer engagement, technical support, workflow enablement, and user training to ensure customers successfully adopt and integrate Neftex products into their exploration and subsurface workflows.
What You Will Do
The successful candidate will act as the primary technical contact for assigned customers, providing onboarding support, workflow guidance, training, and ongoing engagement to drive adoption and customer success.
Why It Might Be a Fit
The ideal candidate will have a degree in Geoscience, Geology, Geophysics, Earth Sciences, or a related discipline, and experience working within exploration, subsurface, geological, or geoscience-focused environments.
Requirements
- Degree in Geoscience, Geology, Geophysics, Earth Sciences, or a related discipline
- Experience working within exploration, subsurface, geological, or geoscience-focused environments
- Understanding of exploration and subsurface workflows
- Experience delivering technical support, user training, or customer-facing services
- Strong problem-solving and troubleshooting skills
- Ability to communicate effectively with both technical and non-technical audiences
- Experience working collaboratively across multidisciplinary teams
Benefits
- Comprehensive and affordable benefits package
- Support for physical, emotional, financial, and parental needs
- Access to a wide range of resources designed to help thrive at work and at home
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