Customer Success Team Lead (Commercial) (app deadline 1/28)

Klaviyo
Denver, CO
Category Customer Service
Job Description
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We're seeking to promote an experienced Customer Success Manager to the role of Team Lead, a dynamic player-coach position.

Requirements

  • 1+ years of CSM experience at Klaviyo
  • Expert-level Klaviyo product knowledge
  • Strong project management skills with ability to juggle multiple priorities
  • Strong written and verbal communication skills
  • Solutions-oriented and ability to thrive in an environment of change
  • Passion for mentoring and developing others
  • Detail-oriented with strong organizational skills
  • Ability to foster high team morale while modeling positivity and optimism

Benefits

  • Comprehensive range of health, welfare, and wellbeing benefits based on eligibility
  • Annual cash bonus plan
  • Variable compensation (OTE) for sales and customer success roles
  • Equity
  • Sign-on payments
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