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Customer Support Admin
Caesars Entertainment
Las Vegas, NV
Category
Customer Service
Apply for Job
Job Description
Join Caesars Digital as a Customer Support Admin to assist with customer account requests, process new accounts, and support management team in Las Vegas, NV. This is an exciting opportunity to join the world’s leading sports betting company.
Requirements
Processing Player Rewards Accounts
Processing and Approving new accounts for our Mobile Betting App
Update Customer Accounts
Generate win/loss statements for customers
Researching lost ticket claims for customers
Process contest applications
Sending replacement rewards cards to customers
Researching Sports book cash discrepancies
Applying approved promotional rewards to customer accounts
Monitoring self-betting kiosk for underage individuals and banned patrons
Monitoring self-betting kiosk for issues. Requesting maintenance when required
Process Admin Support emails in a timely manner
Responsible for organization and filing of documents to be scanned.
Work in accordance with department policy & procedures to comply with gaming statutes and regulations.
Document retention – removing account applications as per compliance
Benefits
401k Matching
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