Customer Support Agent

The Customer Support Agent provides first-line assistance to customers via phone, email, and online ticket submission to resolve inquiries, complaints, pre-sales, and technical issues related to hardware, software, and peripherals. This role combines call center excellence with foundational technical support, including troubleshooting Windows operating systems, guiding users through product usage and website navigation, and documenting all interactions in a CRM/ticketing system.

What You Will Do

Answering inbound calls, emails, and online tickets; providing accurate, satisfactory responses to questions and concerns. Building positive rapport; practicing empathy and patience; de-escalating dissatisfied customers and owning issues through to resolution.

Why It Might Be a Fit

Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. Innovation: You embrace challenges and want to drive change. Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.

Requirements

• High School Diploma/GED required, some college coursework in Computer Science or related field preferred.
• 0–2 years of experience in a call center, customer service, or technical support role (entry-level friendly).
• Excellent verbal and written communication skills in English; strong active listening and rapport-building abilities.
• Proven commitment to delivering outstanding customer service; ability to de-escalate and remain professional when under pressure.
• Basic knowledge of desktop tools (Microsoft Outlook, Excel, Word, PowerPoint).
• Familiarity with Windows OS; working knowledge of IE, Chrome, and Firefox browsers.
• Basic understanding of internal computer components and common troubleshooting steps.
• Comfort with CRM/ticketing systems and call center software; accurate data entry and case management.
• Strong troubleshooting and resolution skills; research issues thoroughly before escalation.
• Time management, organizational skills, and the ability to handle high volumes while maintaining quality.
• Adaptability, flexibility, and reliability; ability to work flexible hours based on business needs.
• Compliance-oriented; follows procedures, policies, and security practices diligently.

Benefits

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential