Customer Support Agent

PIRATE
New York, CA
Category Design
Job Description
Pirate Studios is seeking a Customer Support Associate to provide support to artists in their rehearsal and music facilities, including troubleshooting tech issues, handling emergencies, and managing urgent queries. The role is fully remote and requires strong communication, problem-solving, and emotional intelligence skills. This is a fantastic opportunity to contribute to a global team and support the success of artists in a music studio environment.

Requirements

  • Experience in high-volume customer support
  • Comfortable working independently and making decisions under pressure
  • Fast with tools like Zendesk, Intercom/Freshchat, Slack
  • Calm, clear, and empathetic communication skills
  • Problem-solving skills
  • Reliability
  • Passion for music or tech support

Benefits

  • Free studio hours
  • Paid sick leave
  • Generous parental policies
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