Customer Support Analyst I

ACERTUS
St. Louis, MO
Category Customer Service
Job Description
As a Customer Support Analyst, you will be responsible for reporting activities, identifying trends, and analyzing data to improve workflow management and customer service.

Requirements

  • Proficient in Microsoft Office programs
  • Zendesk
  • Strong project management skills
  • Strong analytical and reporting skills
  • Ability to map out processes to gain efficiencies
  • Ability to analyze data and make decisions
  • Organized thinker with exceptional attention to detail
  • Excellent communication skills
  • Ability to effectively organize and prioritize work
  • Knowledge of the vehicle title and licensing process

Benefits

  • Health insurance
  • Paid time off
  • Retirement plan
  • Paid holidays
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