Role OverviewThe Customer Support Analyst is responsible for developing, tracking, and analyzing measurements of business activity that describe customer service and experience. This role will provide the company with a better understanding of the customer and opportunities to improve overall customer service.
What You Will Do
Provide data-driven insights focused on customers in the form of analytics, reports, and presentations. Maintain excellent working conditions, a safe work environment, and high morale within the plant. Keep DC Operations Manager and Production Manager informed regarding problems or situations that may affect the overall production operation of the plant.
Why It Might Be a Fit
Strong decision-making ability, self-motivated, and results-oriented. Ability to work effectively and independently in a multi-task, high-volume environment. Strong communication skills and ability to read and interpret documents.
Requirements
- High school diploma or GED
- Computer data-entry experience
- Experience working in a manufacturing environment
- Experience in the corrugated box industry
- Application knowledge and skill for computer data entry
- Application knowledge of products and production processes
- Quality standards – knowledge of the DC Quality System along with Customer requirements
]]>