Role OverviewJoin the Clean Energy Revolution as a Customer Support Analyst at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll support eligible customers in reducing past-due balances, maintain participation, and comply with program requirements.
What You Will Do
Communicates with customers, compiles lists of orders, confirms and analyzes information, prepares reports, and provides price and availability. Performs backup coverage and follows up on order backlog.
Why It Might Be a Fit
A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
Requirements
- One or more years of experience researching, analyzing and interpreting complex customer data, and information.
- Advanced proficiency with Microsoft Excel, including XLOOKUP, conditional formatting, data validation, pivot tables, data organization, analysis of large data sets, and development of clear trackers or reports to support operational decision-making.
- Strong analytical and problem-solving skills, including the ability to research complex customer accounts, identify trends, discrepancies, root causes, and process gaps, and translate findings into actionable recommendations.
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