Customer Support Analyst

Cority
United States, US
Remote
Job Description
Cority is a global enterprise EHS software provider seeking a Customer Support Analyst to address and resolve technical issues related to their product suite. The role involves handling routine customer inquiries, troubleshooting issues, and escalating more complex problems to Tier 2 support teams. This is a 24/7, rotating shift position offering weekly holidays.

Requirements

  • Respond to customer inquiries via phone or email.
  • Troubleshoot and assist with common technical problems.
  • Log customer interactions in a support system.
  • Escalate complex issues to Tier 2 teams.
  • Maintain knowledge of product offerings and learn new features.
  • Follow support procedures and contribute to continuous improvement.

Benefits

  • Competitive health benefits
  • Dental plans
  • Retirement savings plan
  • Annual fitness allowance
  • Mental health support
  • Access to training and certifications
  • Remote working environment
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