Customer Support Associate

We have Full-time and Part-time Opportunities for Customer Support Associates! The Customer Support Associate handles customer inquiries received via various methods: chat, phone, social media, correspondence, web, and email. Inquiries include, but are not limited to: bill review, budget enrollments, deposit calculations, account status updates and/or changes, historical consumption information, letter of credit requests, refund requests, Energy Assistance Program qualifications assistance, payment arrangements, submitting claims, research payment posting issues, document and seeks resolutions for customer complaints, and identifies and communicates any issues experienced by the customer and/or the associate to ensure a timely resolution.

What You Will Do

Manage account inquiries and requests such as budget enrollments, co-applicants, deposits, Power of Attorney, account updates, summer sewer charges, late payment adjustments, extended due dates. Create work orders for the services needed such as move-in, move-out, bill paid turn-ons, and other service order types. Determine the appropriate payment options for our customers, such as credit card, automatic bank deductions, payment arrangements, assistance, and identifying payment locations.

Why It Might Be a Fit

The ideal candidate will have a proven Customer Service experience, excellent data entry skills, excellent written and verbal communication skills, and the ability to work within a team environment.

Requirements

• Graduation from High School or equivalent
• Must be proficient with the operation of a personal computer
• Proficiency in Microsoft Office applications
• Excellent data entry skills
• Excellent written and verbal communication skills
• Proven Customer Service experience

Benefits

• 401(k)
• Identity Theft Protection
• Dependent Care Flexible Spending Account
• Educational reimbursement benefit ($1,000 per year)
• Defined Benefit Pension Plan
• 401(k) Retirement Plan with company match
• Health, Dental & Vision
• Health Savings Account (HSA) with company contribution
• Wellness Program
• Adoption and tuition assistance
• Employee Credit Union
• PTO and Paid Holidays
• Identity Theft Protection