Customer Support Center Specialist I

Requirements

• Actively and patiently listen to customer questions and needs
• Provide solutions to customer in a clear, positive manner
• Properly document each customer interaction in the MSP Mortgage Servicing System
• Responsible for prompt and accurate response to customer's mortgage servicing questions and concerns
• Maintain confidentiality of customer’s nonpublic information
• Effectively communicate with team leads and managers to ensure Movement is providing excellence customer service
• Maintain a strong understanding of the loan process and ability to speak with customers regarding their mortgage loan information
• Provide written and verbal responses to customer inquiries as needed
• Efficiently navigate Movement systems

Benefits

• Medical, Dental, Vision, Life, Disability, Critical Care, Hospitalization, HSA, FSA, DCFSA and QTE
• 401(k) and Roth
• 16 days front loaded Paid Time Off
• 11.5 paid holidays per year
• Employee assistance program
• Excellent career growth opportunity
• Fun, team-focused working environment
• Employee driven community outreach program