Customer Support Executive

Requirements

• Strong experience in customer support or account management in application software or digital product environment
• Ability to troubleshoot and resolve issues related to cloud applications digital platforms and devices
• Experience in triaging prioritizing and tracking defects through resolution
• Strong communication skills with ability to interact with customers sales teams and internal stakeholders
• Ability to interpret data analyze issues and provide meaningful insights
• Self motivated proactive and able to work in a fast paced environment
• Willingness to learn technical aspects of current and future digital products
• Ability to build strong customer relationships and deliver customer focused solutions
• Strong accountability and ownership mindset