Role OverviewServe as Embraer's dedicated on-site Customer Support Representative for a key Executive Aviation customer, acting as the primary liaison for all technical and operational support matters. Deliver exceptional customer experience by ensuring fleet safety, availability, and operational performance while building strong, long-term customer relationships.
What You Will Do
Manage customer expectations, deliver exceptional service in fast-paced environments, and coordinate cross-functionally with internal teams to advocate for customer needs and drive successful outcomes.
Why It Might Be a Fit
This role requires a customer-centric mindset, strong communication and interpersonal skills, and the ability to influence and coordinate cross-functional teams on behalf of the customer.
Requirements
- BA degree in Aerospace, Mechanical, Electrical Engineering or a related technical discipline
- at least 3 years of experience in technical support roles within the aviation/aeronautical industry
- extensive technical experience and proven record in troubleshooting, specific to Embraer Executive Aircraft
]]>