Customer Support Lead

Numeral
San Francisco, CA
Remote
Job Description
We are hiring a Customer Support Lead to build and scale a world-class support function at Numeral, a fast-growing AI-native tax solution. The leader will manage the support team, establish systems, processes, and team required to scale, and improve customer experience.

Requirements

  • Build and scale a world-class support function
  • Manage a team of over 20 Customer Support representatives
  • Develop internal knowledge base and training protocols
  • Partner closely with Product, Engineering, and GTM teams

Benefits

  • Competitive compensation
  • Meaningful equity
  • Strong growth opportunities
]]>