Role OverviewThe Customer Support Manager provides advice and assistance to customers in order to ensure satisfaction with regard to vehicle performance for New and Pre-Owned coach in the Plains Region of the US. The role involves setting service priorities, diagnosing vehicle performance problems, and implementing action plans to ensure customer satisfaction. The manager works in a team approach with Coach Sales Parts Sales and the network locations.
What You Will Do
The responsibilities of the Customer Support Manager include setting service priorities, implementing action plans, diagnosing vehicle performance problems, and coordinating various activities with outside suppliers. The manager also provides information to help the company measure results and assess risks of work plans within the territory.
Why It Might Be a Fit
The ideal candidate will have a minimum of 5 years of experience in a related field, a diploma in automotive mechanics or other related field, and excellent communication and teamwork skills. The candidate will be able to work in a team approach, prioritize tasks, and make decisions in a fast-paced environment.
Requirements
- Minimum of 5 years experience in related field
- Diploma in automotive mechanics or other related field
- Ability to work in a team approach
- Excellent communication and teamwork skills
Benefits
- Competitive medical, dental and vision insurance
- Generous paid time off
- Competitive matching retirement savings plans
- Working environment where your safety, health and wellbeing come first
- Focus on professional and personal development through Volvo Group University
- Programs that make today’s challenging reality of combining work and personal life easier
]]>