Role OverviewAs a Full-Time Client Services team member, you'll support clients across the country through inbound calls, email, chat, and text. You'll help schedule appointments, answer questions about their hair-free journey, resolve account needs, and assist new callers exploring a consultation.
What You Will Do
You'll respond to inbound calls, emails, texts, and chat from current clients, support appointment scheduling, deliver empathetic service, and assist inbound leads.
Why It Might Be a Fit
You'll create experiences that feel clear, helpful, and personal, and work in a fast-paced, high-volume environment.
Requirements
- High school diploma or equivalent
- 1+ year of customer service experience in a fast-paced environment
- Ability to multitask across phone, email, and chat
- Strong written and verbal communication skills
- Typing speed of at least 60 WPM
- Proven reliability, professionalism, and strong attendance
- Ability to handle sensitive information with confidentiality
- Comfort working in a structured, metric-driven environment
Benefits
- Dental insurance
- Vision insurance
- Additional earnings through hourly differentials and commission
- Top performers earn $22–$24/hour total
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