Customer Support Representative I

Act as an advocate for the customer, work towards customer complaint resolution with quality and professionalism, create a positive impression of the company, and strive to be the benchmark of the industry.

What You Will Do

Answer incoming customer calls, utilize BSH software, greet customer calls, establish rapport, document calls, provide answers to customer inquiries, and apply personal coaching advice for continuous performance improvement.

Why It Might Be a Fit

Excellent communication skills, detail-oriented, accuracy-minded, organizational skills, and teamwork. Strong analytical and troubleshooting skills for evaluating complex customer complaints.

Requirements

• High-School Diploma – Required
• 0-2 Years of Experience (Office environment experience) – Preferred
• 0-2 Years of Experience (Contact Center Experience at least 1 year) – Preferred
• 0-2 Years of Experience (Customer Service-Related Experience) – Required
• Excellent communication skills, detail oriented, accuracy minded, organizational skills, and teamwork.
• Strong analytical and troubleshooting skills for evaluating complex customer complaints.
• Ability to handle multiple tasks and have good time management skills.
• Flexible regarding work schedule with the ability to work holidays and weekends.
• Proficient in the use of computers and various applications
• Microsoft Office applications – Outlook, Word, Chrome and Edge.
• BSH software and information networks – Training provided.
• Type a minimum of 40 WPM accurately via typing test. 10 key a plus.
• Bi-lingual desired but not required.

Benefits

• Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire.
• Wellness Plan that allows participating employees to earn lower medical care premiums.
• 401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service. The plan provides a fully vested 100% employer match on the first 4% of compensation contributed and also includes an annual employer-funded profit sharing contribution dependent on company profitability.
• Two weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.
• Unlimited paid vacation for all Director and above level positions.
• The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line).
• 40 hours of paid personal leave (Production Line).
• 12 days of paid holidays per year (max 8 hours paid per day).
• Adoption Reimbursement Program, Perks at Work, and BSH Employee Purchase Program.
• BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.