CUSTOMER SUPPORT REPRESENTATIVE

Carter Machinery Company
Fredericksburg, VA
Category Customer Service
Job Description
Carter Machinery Company is hiring a Customer Support Representative to sell and support heavy equipment products to customers in Virginia, West Virginia, Maryland, Delaware, and Washington D.C. The representative will work with sales team members to develop and deliver solutions to customers.

Requirements

  • Excellent verbal and written communication skills.
  • Excellent sales and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software such as Salesforce.
  • Must have excellent driving record.
  • Ability to travel and work hours required by job and customer demand.
  • Promote a positive customer experience.
  • Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.
  • Regularly required to stand; walk and talk or hear; frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
  • Occasionally lift and/or move up to 20 pounds.
  • Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Benefits

  • Health, dental and vision insurance
  • Paid time off
  • 401(k) with $0.75 to $1.25 match up to 6%
  • Life and disability insurance
  • In-house training instructors/programs
  • Tuition reimbursement
  • Employee referral bonus program
  • Discounts: cellular phone service, computers, tooling, cars and trucks
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