Role OverviewAs a Customer Success Representative at TherapyNotes, you will join a team of dedicated software support representatives to help our prospective and current customers manage their TherapyNotes accounts. This is an inside customer support position open to hybrid and remote candidates!
What You Will Do
Provide technical and business software training to customers, answer complex questions and support calls, and maintain a high volume of support requests via phone, email, and chat.
Why It Might Be a Fit
You will have opportunities to grow and strive for excellence in an entrepreneurial, small to mid-sized business environment with a strong focus on innovation and customer satisfaction.
Requirements
- Customer Service Experience
- Flexible work hours required including limited nights and weekends
- Ability to clearly and effectively communicate with customers in English via phone, email, and chat
- Excellent computer and technical problem solving skills
- Experience working in a software support, call center, training or inside sales environment
- Strong competence and comfort listening and responding to customer needs and concerns
- Ability to exercise composure when operating under stressful situations
- Excellent time management skills
- Team player that carries their weight, has a willingness to grow and strives for excellence
Benefits
- Competitive starting salary - $50,000
- Overtime opportunities available
- Employer sponsored health, dental, vision, life, and disability insurance
- Retirement plan with company contribution
- Annual company profit sharing
- Personal development/training budget
- Open, collaborative work environment
- Extensive 2-week onboarding plan
- Comprehensive mentorship program
- Company provided refreshments and occasional lunches
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