Role OverviewProvides quality service by telephone to bank customers in an efficient and professional manner.
What You Will Do
Receives and fields incoming customer service calls, researches and resolves customer inquiries, and provides basic account services.
Why It Might Be a Fit
Requires knowledge and expertise in utilizing technology and numerous software packages used by the Bank.
Requirements
- Receives and fields incoming customer service calls
- Researches and resolves customer inquiries
- Provides basic account services
- Handles requests on accounts, cards, or payments
- Provides support for digital banking
- Transfers calls to appropriate bank personnel or into voice mail
- Performs daily Synergy processing
- Reviews all “On Us” checks of $5,000 and greater for Fraud Mitigation
- Processes and Tracks all returned mail
- Checks ordering as needed
- Daily printing and mailing of debit cards
- Daily audit count of inventory of supplies
- Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the Bank
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