Role OverviewThe Customer Support Representative will be the friendly, knowledgeable voice and advocate for our agency members, ensuring they get the answers, support, and encouragement they need to thrive.
What You Will Do
Respond to member inquiries via phone, email, video calls, and live chat, troubleshoot issues, and maintain accurate member records.
Why It Might Be a Fit
The ideal candidate will have 2+ years of customer or client support experience, engaging communication skills, and the ability to adapt to different communication styles.
Requirements
- 2+ years of customer or client support experience
- Ideally using CRM/Support Desk tools
- Engaging, empathetic communication—both written and verbal
- Strong phone and active listening skills
- Ability to adapt and respond to different communication styles
- Resourcefulness, self-management, and great researching skills
- Organized, able to multitask, prioritize, and manage time effectively
Benefits
- Employer-Sponsored Medical and Dental Insurance with Employee Contribution
- Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
- Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
- 401k with up to 4% Company Match
- Paid Time Off + Company Holidays
- Additional Time Off for Your Birthday and Work Anniversary
- Discount Travel Program
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