Role OverviewJoin a dynamic team where your work truly matters, and your ideas are valued. As a Customer Support Representative, you'll be the friendly, knowledgeable voice and advocate for our agency members—ensuring they get the answers, support, and encouragement they need to thrive.
What You Will Do
Respond promptly to member inquiries via phone, email, video calls, and live chat, troubleshoot issues, and coach members through next steps.
Why It Might Be a Fit
2+ years of customer or client support experience, engaging, empathetic communication, strong phone and active listening skills, and resourcefulness, self-management, and great researching skills are required.
Requirements
- 2+ years of customer or client support experience
- Ideally using CRM/Support Desk tools
- High school diploma required
Benefits
- Employer-Sponsored Medical and Dental Insurance with Employee Contribution
- Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
- Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
- 401k with up to 4% Company Match
- Paid Time Off + Company Holidays
- Additional Time Off for Your Birthday and Work Anniversary
- Discount Travel Program
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