Customer Support Specialist (AP1) - NE Region

Ohio Department of Administrative Services
Lakewood, OH
Category Customer Service
Job Description
Opportunities for Ohioans with Disabilities (OOD) empowers Ohioans with disabilities through employment, disability determinations, and independence. As a Customer Support Specialist, you will support our Vocational Rehabilitation (VR) professionals and provide excellent customer service.

Requirements

  • 1 year training or 1 year experience in secretarial science or business office applications
  • OR equivalent of education and/or experience per Minimum Class Qualifications
  • Excellent customer service skills
  • Time-efficient, organized, and quality-driven
  • Ability to multi-task
  • Excellent communication skills
  • Teamwork
  • Verbal communication

Benefits

  • Medical Coverage
  • Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
  • Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
  • Childbirth, Adoption, and Foster Care leave
  • Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
  • Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
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