Customer Support Specialist (Bilingual - Spanish) [Phoenix preferred]

Zippy
Wisconsin, AZ
Category Real Estate
Job Description
Zippy is a rapidly growing, fast-paced, fully online manufactured home loan company founded with the mission to simplify the loan process for consumers. They are looking for a detail-oriented customer success specialist to provide excellent customer service and support their customers throughout the homeownership journey. The role is best suited for a self-starter with strong communication and problem-solving skills in a dynamic, remote-first environment.

Requirements

  • 4+ years of experience in customer service or similar role
  • Proven track record of achieving outstanding customer satisfaction and quality reviews
  • Comfort working in a fast-paced startup environment
  • Fluency in Spanish
  • Willingness to maintain and ensure a high level of integrity
  • Proactive and self-motivated to solve problems

Benefits

  • Competitive Compensation
  • Equity
  • Remote Work
  • Comprehensive Health Coverage
  • Flexible Spending Accounts
  • Training & Licensing Support
  • Paid Time Off
  • Wellbeing Programs
  • Parental Leave
  • No Meeting Wednesdays
  • Vibrant Slack Community
  • Career Growth
  • Beyond the tangible benefits
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