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Customer Support Specialist I
Valsoft Corporation
Lacey, WA
Category
Software Engineering
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Job Description
Alliance Enterprises is seeking a Customer Support Specialist I to provide solutions to end-users regarding their proprietary case management system. The role involves troubleshooting, providing technical assistance, demonstrating system functionalities, and assisting with system updates. It's a remote-based position within a growing technology company.
Requirements
Troubleshoot support issues
Assist on-premise and hosted customers
Demonstrate adaptive software development knowledge
Maintain quality documentation
Update case movement expectations
Participate in daily scrums and weekly triages
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance
Paid Time Off
Work From Home
Wellness Resources
Short Term Disability
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