Customer Support Specialist I

Valsoft Corporation
Lacey, WA
Job Description
Alliance Enterprises is seeking a Customer Support Specialist I to provide solutions to end-users regarding their proprietary case management system. The role involves troubleshooting, providing technical assistance, demonstrating system functionalities, and assisting with system updates. It's a remote-based position within a growing technology company.

Requirements

  • Troubleshoot support issues
  • Assist on-premise and hosted customers
  • Demonstrate adaptive software development knowledge
  • Maintain quality documentation
  • Update case movement expectations
  • Participate in daily scrums and weekly triages

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance
  • Paid Time Off
  • Work From Home
  • Wellness Resources
  • Short Term Disability
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