Role OverviewJoin our Customer Support team as a full-time remote or hybrid Care Guide - Support Specialist. We're looking for smart and motivated individuals with experience in the rapid-growth healthcare & technology industry. This role demands a relentless customer focus, strong teamwork capabilities, and a keen interest in the intricacies of technology products.
What You Will Do
Respond to inquiries via email, phone, live chat, asynchronous messaging, etc. Provide primary support for a regional health plan, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and appointment scheduling.
Why It Might Be a Fit
We're looking for individuals with 1-2 years of experience in customer support with an emphasis in healthcare, wellness, and medical billing and claims. Strong organizational skills, problem-solving abilities, and excellent communication skills are required.
Requirements
- 1-2 years of experience in customer support with an emphasis in healthcare, wellness, and medical billing and claims
- Experience supporting a health plan
- Strong organizational skills, and the ability to solve problems
- Medical office experience preferred but not required
- Strong communication skills, both verbal and written
- Tech savvy- ability to use and navigate members with our mobile technology
- Able to maintain 100% attendance throughout training and excellent attendance beyond training
- Positive, friendly, and professional demeanor with customers
- Adept at juggling multiple tasks and customer support requests at the same time
- Familiarity with Salesforce Service Cloud and Google Suite is a plus
- High school diploma required or equivalent
- Spanish speaking and writing a plus
Benefits
- Medical, dental & vision insurance
- Paid time off & paid holidays
- Employer contributions for HSA accounts
- Tuition assistance
- Matching 401(K)
]]>