Customer Support Specialist

Ant-Tech
New York, NY
Category Customer Service
Job Description
We are seeking a Customer Support Specialist to join a fast-growing fintech company delivering connectivity and workflow automation solutions to global financial institutions.

Requirements

  • Excellent written and verbal communication skills.
  • Experience managing technical incidents and customer-facing issues.
  • Ability to work effectively across multiple teams and stakeholders.
  • Experience working with Linux/Unix systems and command-line tools.
  • Understanding of FIX Protocol and electronic trading environments.
  • Strong technical aptitude and problem-solving skills.
  • Ownership mindset with the ability to manage issues through to completion.
  • Passion for delivering high-quality customer service.

Benefits

  • Comprehensive benefits package
  • Opportunity to work with innovative financial technology and global clients
  • Equity participation
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