Customer Support Specialist

As a Customer Support Specialist, you will work closely with assigned Account Managers to assist them in their daily workflows and administrative tasks. You will help maintain and further develop quality relationships with existing customers, carriers, shippers and receivers, schedule/reschedule pickup and delivery appointments, provide necessary information to internal departments to meet service parameters required by the customer.

What You Will Do

Build loads/set appointments, enter all necessary load information to ensure data integrity, help support Track and Trace for on time pickups and deliveries and update, set pick-up and delivery appointments, communicate with internal and external groups, conduct customer interactions via email and phone contact, maintain expertise and provide support with rate quoting tools, and assist Sales/SDR team with new customer onboarding and carrier sourcing.

Why It Might Be a Fit

The ideal candidate will have a strong background in transportation logistics, excellent communication skills, and the ability to thrive in a fast-paced environment. You will be able to identify and communicate ways the company can continuously improve in its operations and execute Account Manager responsibilities when they are out of the office or unavailable.

Requirements

• Minimum 1-year experience in customer service, sales, or operations role
• Logistics experience is a plus
• Attention to detail and the ability to problem-solve
• Solid organization and time-management skills
• Able to multi-task in a fast-paced environment
• Solid computer skills in Microsoft Office Products with the ability to learn logistics software quickly
• Able to communicate clearly and concisely, in written and verbal communications

Benefits

• Base Salary + bonus
• Exciting, team-focused work environment
• Monthly contests
• 401(k) with company matching
• Medical, Dental, Vision, Disability Insurance
• Employee PTO Program
• Casual Dress Code