Role OverviewThe Customer Support Specialist will be the first point of contact for incoming customer/client support requests for The Big POS. They will investigate and reproduce bug reports, troubleshoot client-reported issues, and collaborate with development, implementation, and account management teams.
What You Will Do
The role involves serving as the first point of contact for incoming customer/client support requests, investigating and reproducing bug reports, troubleshooting client-reported issues, and managing escalations professionally.
Why It Might Be a Fit
This role is a great fit for someone who enjoys solving problems, talking to people, and wants a clear path to grow into a more technical or senior support role.
Requirements
- At least 1 year of previous helpdesk or customer-facing support experience
- Understanding of the mortgage industry
- Strong people skills and clear written and verbal communication
- Experience with a ticketing system (Monday.com or an equivalent platform)
- An eager-to-learn mindset, with real interest in growing into a more senior support or technical role
Benefits
- Medical
- Dental
- Vision
- Competitive PTO
- Complimentary snacks
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