Role OverviewThe Customer Support Specialist plays a key role on the Customer Success team, managing a high volume of inbound support tickets, phone calls, and live chat messages, and providing product support for our implementation and retention teams. In this role, you'll be expected to take initiative, meet project deadlines, and provide timely responses to customer inquiries.
What You Will Do
Manage a high volume of inbound support tickets, phone calls, and live chat messages, answer product-related questions, investigate and troubleshoot technical issues, and provide product support for the implementation and retention teams.
Why It Might Be a Fit
You'll have significant influence over the direction of our product and the future of our company, and you'll be part of a small but growing team with a collaborative culture and a close-knit team.
Requirements
- 1-3 years of experience in Customer Support, SaaS, or a related role
- BS/BA degree is preferred
- Background in customer support and/or IT helpdesk is a major plus
- Customer-centric mindset
- Problem-solving skills
- Analytical and troubleshooting skills
- Excellent written and verbal communication skills
- Ability to handle a high volume of support cases and meet established SLAs
- Ability to build rapport and relationships with customers
- Proven experience working in a deadline-driven environment with great results
Benefits
- 100% company-paid health, dental, and vision insurance
- Home office stipend
- Up to $500 for equipment, furniture, and accessories
- Flexible schedule
- Generous PTO and UTO policies
- 401(k) and medical/dental/vision/short and long-term disability/life insurance
- Bonus potential
- On target earnings of $55,000
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