Role OverviewContribute to a positive, collaborative workplace by communicating and working in ways that reflect our purpose and values. Perform a variety of activities that result in one call resolution for inbound customer support calls. Responsible for monitoring and assisting with merchants’ Payment Card Industry compliance.
What You Will Do
Resolve product or service problems, provide escalated technical support, work with internal departments, and proactively contact merchants for PCI compliance needs.
Why It Might Be a Fit
Strong communication, active listening, and interpersonal skills are required. Adaptability and flexibility are also necessary for working in a fast-paced environment.
Requirements
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Troubleshooting skills, either basic or advanced, depending on the role and industry
- Computer literacy
- Phone skills, including familiarity with complex or multi-line phone systems
- In-depth knowledge of a company's products and/or services
Benefits
- Hybrid schedule
- Bilingual pay differential for eligible languages
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